Why account balance changes
We understand that seeing a change in your account balance can be concerning. There are typically two main reasons why your available account balance may have decreased: That you’ve received a payout or that a transaction has been rejected.
Account payouts
The most common reason for account balance reduction is that a payout has been created and sent to you. When a payout is processed, the corresponding amount is moved out of your available account balance.
How to see payouts that has been created
Navigate to the Account section in the left menu.
Select Payouts.
Here you will find a list of all processed payments and the corresponding payment documentation.
What this means: Your account balance has been lowered because the funds were transferred to your bank account or payment method.
Rejected transactions
A transaction is marked as rejected when the end customer returns the purchased product, cancels the service, or if the transaction fails validation by the brand (e.g., duplicate orders, fraudulent activity).
When a transaction is rejected, the commission previously added to your pending balance is removed.
How to see transaction status and rejection reasons
You can review the status of every transaction and identify why specific commissions have been deducted.
Navigate to the Insights section in the left menu.
Select Conversions.
Use the report filters to ensure you are viewing 'All' transactions (not just 'Approved'). If you want to find just rejected transactions, then only select “Not approved” instead.
If a transaction has been rejected, the Status column will show "Rejected". The report will often include an additional column or tooltip detailing the reason for rejection.
The commission amount associated with that "Rejected" transaction is the amount that was deducted from your balance.